Privacy Policy

1. Information We Collect

We collect information you provide directly, including:

• Account information: Name, email address, phone number, and profile photo when you create an account.
• Booking details: Travel dates, guest count, payment information, and special requests when you make a reservation.
• Communications: Messages you send through our platform, reviews, and support inquiries.
• Device and usage data: IP address, browser type, device identifiers, pages visited, and interaction patterns collected automatically.
• Location data: Approximate location based on IP address or precise location if you grant permission.

2. How We Use Your Data

We use the information we collect to:

• Process and manage your bookings and payments.
• Personalize your experience with tailored recommendations and search results.
• Communicate with you about bookings, promotions, and platform updates.
• Improve our Service through analytics and user research.
• Prevent fraud, enforce our Terms, and ensure platform safety.
• Comply with legal obligations and respond to lawful requests.

3. Data Sharing

We do not sell your personal data. We may share your information with:

• Hosts and property managers: Necessary booking details to fulfill your reservation.
• Payment processors: Secure payment partners (e.g., Stripe, Razorpay) to process transactions.
• Service providers: Third-party services that help us operate, such as analytics, email delivery, and cloud hosting.
• Legal authorities: When required by law or to protect the rights and safety of ZovioTrips and its users.

4. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze platform usage. Types of cookies we use include:

• Essential cookies: Required for core functionality like authentication and security.
• Analytics cookies: Help us understand how users interact with the platform.
• Preference cookies: Remember your settings like language and currency preferences.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

5. Security

We implement industry-standard security measures to protect your personal data, including encryption in transit (TLS/SSL), encryption at rest, secure access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (GDPR & Global Privacy)

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your data for certain purposes, including direct marketing.

To exercise any of these rights, contact us at privacy@zoviotrips.com. We will respond within 30 days.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for up to 3 years to comply with legal obligations, resolve disputes, and enforce our agreements. Anonymized and aggregated data may be retained indefinitely for analytics purposes.

8. Children's Privacy

ZovioTrips is not intended for children under 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at privacy@zoviotrips.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact

For any privacy-related questions or requests, please reach out to: